Technical Writer  ·  Hyderabad, India

Gopala
Krishna Soma

Senior Technical Writer & Documentation Strategist

Turning complex systems into clear, structured experiences — from medical devices to AI-powered platforms, for 5+ years.

View Work Samples Explore Experience
Current Role
Technical Writer & Prompt Engineer
Suitefy Cloud Systems
Expertise
DITA · XML · Oxygen XML · Agile Documentation · AI Prompt Engineering · Git CMS
5+
Years Exp.
3
Companies
4×
Awarded
Languages
English  ·  Telugu  ·  Hindi
Profile

Crafting Clarity
from Complexity

I am a highly motivated, quick-learning technical writer with over five years of experience transforming intricate technical concepts into documentation that users genuinely understand and trust. My work spans cloud-based ERP platforms, AI-driven support tools, medical devices, and enterprise data products — each requiring a different voice, a different depth, and a different strategy.

Beyond writing, I operate at the intersection of content engineering and product collaboration — managing documentation lifecycles through Git-based CMS, authoring in DITA and XML, serving as a Scrum Master, and designing AI prompts for Claude-powered product features. I believe great documentation is invisible: when it's done right, users simply succeed.
Email
gopalakrishna.soma@gmail.com
Phone
+91 93928 73603
LinkedIn
linkedin.com/in/gopala-krishna-soma
Location
Chintal, Hyderabad 500054, India
Availability
Open to new opportunities
Work Experience

Where I've
Made an Impact

Mar 2025 — Present
Suitefy Cloud Systems
Hyderabad, India
Technical Writer & Prompt Engineer
  • Developed user guides, release notes, troubleshooting guides, and functional documentation for a cloud-based ERP platform aligned with product requirements and authoring style guidelines.
  • Authored structured, reusable content using Oxygen XML Editor with topic-based DITA authoring aligned to modern content standards.
  • Managed the documentation lifecycle through a Git-based CMS ensuring version control, traceability, and streamlined publishing.
  • Served as Prompt Engineer for AI (Claude)-driven features, designing and optimising prompts for diverse product use cases.
  • Took on Scrum Master responsibilities, organising sprint workflows and enabling structured task tracking within JIRA.
  • Delivered product training and marketing videos using Camtasia and Adobe Premiere Pro, driving user onboarding and awareness.
  • Established documentation standards, templates, and governance practices to ensure consistency and scalability.
Oxygen XML DITA Git CMS AI Prompt Eng. Jira Scrum Master Camtasia
Oct 2022 — Mar 2025
Tech Mahindra
Hyderabad, India
Technical Writer
  • Developed clear, concise, and comprehensive documentation for Clear Path Forward Data Exchange products, services, and features.
  • Produced online help, user guides, admin guides, release notes, white papers, product description guides, and feature comparison documents following the Agile process.
  • Collaborated closely with product managers, solution owners, developers, UX designers, SMEs, and QA engineers to improve usability of products and documents.
  • Maintained version control and updated documentation to reflect software releases, new features, and changes.
  • Utilised content management systems including Arbortext Editor, MS Word, and RoboHelp to efficiently manage and distribute product information.
Arbortext RoboHelp Agile MS Word FrameMaker
Dec 2020 — Sep 2022
Cyient Limited
Hyderabad, India
Technical Writer
  • Created and updated technical manuals, user manuals, installation guides, end-user documents, productive information manuals, and release notes per client requirements.
  • Developed installation guides, user guides, and online help while constantly interacting with development and product research teams.
  • Applied knowledge of DITA and XML-based authoring tools including Arbortext Editor and Oxygen XML Editor.
  • Created high-quality graphics using Microsoft Visio and Snagit to enhance document clarity.
  • Demonstrated knowledge of core technical communication concepts: information mapping, topic-based authoring, minimalism, task-oriented design, and single-sourcing.
DITA XML MS Visio Snagit Confluence MadCap Flare
Technical Skills

Tools & Capabilities

Authoring Tools
Documentation Platforms
Oxygen XML Editor V28.0
Arbortext Editor V8.3.1
Adobe FrameMaker
MadCap Flare
RoboHelp
Microsoft Office Suite
Standards & Frameworks
Content Architecture
DITA
XML-based Authoring
Topic-based Authoring
Information Mapping
Single-sourcing
Minimalism
Process & Workflow
Project Collaboration
JIRA · Confluence
Agile / Scrum
SDLC / DDLC
GIT Version Control
Scrum Master duties
Sprint Planning
Content Management
CMS & Publishing
Git-based CMS
R4i XML Authoring
Online Help Systems
In-app Help Design
Release Notes Management
Multimedia
Visual & Video
Camtasia
Adobe Premiere Pro
Microsoft Visio
Snagit
Training Video Production
Emerging Skills
AI & Innovation
AI Prompt Engineering
Claude AI Integration
Contextual Assistance Design
AI Feature Documentation
User Onboarding Flows
Work Samples

Selected Documentation
Portfolio

01
Medical Device · User Guide

GlucoTrack One

Digital Blood Glucose Monitoring System — User Guide

A complete user guide for a regulated in vitro diagnostic (IVD) medical device, covering safety warnings, operating instructions, troubleshooting, technical specifications, and multi-region regulatory compliance.

Medical Device (IVD) User Guide Regulatory Structured Authoring
View Sample →
02
SaaS Platform · User Guide

SupportIQ

AI-Powered Customer Support Platform — User Guide

A role-based user guide for an AI-powered helpdesk SaaS platform, serving Support Agents, Team Leads, and Administrators — covering ticket management, AI chatbot operations, reporting, and system administration.

SaaS / Cloud Platform Role-based UG AI Feature Docs Agile
View Sample →
Education

Academic
Foundation

2017 — 2020
B.Tech — Mechanical Engineering
Vasireddy Venkatadri Institute of Technology, Guntur
Graduated with 8.6 GPA out of 10.0. Cultivated strong analytical and problem-solving foundations transferable to technical communication.
2014 — 2017
Diploma — Mechanical Engineering
M.B.T.S Govt. Polytechnic, Guntur
Secured 93% — First class with distinction. Built a disciplined technical aptitude and attention to engineering precision.
Strengths
Core Professional Competencies
Self-developed & Peer-recognised
Critical Thinking · Communication · Team Collaboration · Flexibility & Adaptability · Fast Learning · Decision Making · Multitasking
Recognition

Awards & Achievements

🏆
Best Contributor Award
Cyient Limited · 2021–2022
Honoured for delivering high-quality documentation and training assets that directly elevated team output and product standards.
⭐
Star Performer of the Quarter
Tech Mahindra · 2023–2024
Awarded twice as Star Performer for admirable contributions to the documentation team, recognised by peers and leadership alike.
🥇
Most Valuable Performer
Cyient Limited · 2021–2022
Awarded three consecutive times as Most Valuable Performer of the Quarter for handling multiple roles with exceptional responsibility and accountability.
Get In Touch

Let's Work
Together

Whether you need documentation that truly serves your users, a technical writing partner embedded in your Agile team, or an AI prompt engineer who understands product — I'd be glad to connect.

✉
Email
gopalakrishna.soma@gmail.com
📞
Phone
+91 93928 73603
💼
LinkedIn
linkedin.com/in/gopala-krishna-soma-00a44b191
📍
Location
Chintal, Hyderabad 500054 · India